What are your delivery times?
GLS - Home delievery (1-2 weekdays)
Packeta - Home Delievery (1-2 weekdays)
Packeta Pick-up Point ( 2-3 weekdays)
How much will shipping cost?
You can find the shipping fees at the link below:
Can you provide worldwide shipping?
We provide shipping to the following countries:
What shipping methods are available?
You can see all of our shipping methods here:
Can I get my package in person?
Personal receipt is unavailable.
How can I cancel my order?
Contact us at email@example.com.
What if I receive the wrong product?
If you received a defective product that is not the size of your order, a colored product will be shipped. We provide free exchange.
In this case, contact us at firstname.lastname@example.org.
In case your order has been fulfilled well. However, the product is not yet suitable for you or your child.
You can request a replacement for your product if you have not cut out the label or washed out the product.
Where can I find coupons?
Subscribe to our newsletter and get 10% off from your first order! The coupon applies to discounted products too.
Can I use my coupon on discounted products?
The 10% off coupon can be used on discounted products too. Any other coupons has it's own terms in case of using.
I can't validate my coupon. What should I do?
When you want to validate your coupon and it fails, our system automaticly tells you if it's expired or can't be exigible.
I haven't got any confirmation email. Was my purchase successful?
Please check your spams. If you won't get your confirmations within 15-20 minutes, please contact us with your purchase ID and your email address.
How do I return my product?
The product can be returned within 14 days if two conditions are met:
1. The product was not be washed or worn.
2. If we sent you the wrong items by color, size.
If you would like to make a complaint, please contact us!
Still need help?
Send us a message and we will get back to you shortly!